BioMed services



“Building on a Service Legacy, One Customer Relationship at a Time”

At HTSi, Service Excellence Is Our Standard. Our comprehensive expertise in most major OEM imaging systems allows us to service US, X-Ray, Cathlabs, CT, MRI, PET, PET/CT, Women’s Health. Our service is backed up by personal touch demonstrating customer advocacy in all we do. Our walk is our talk! Our professional and experienced service and sales team are dedicated to helping you whenever you need us. We’re proud to offer a high level of personalized service standard for every customer.

Service Options

Premium Service

With HTSi Premium Service Agreement, you’ll receive the highest quality service in the industry. Our average field service experience level is over 10 years. Our Field Service Engineers acumen are coupled with customer advocacy, technical experience and professionalism. A factory and field trained staff is ready to serve you.

HTSi honors customizable service plans to meet your service and budget requirements:

  • Service Center

  • Phone response time (60 minutes)

  • Priority On site response time

  • Uptime guarantee

  • 24/7 Service Line

  • Optimal preventive maintenance

  • Full parts, glass and labor

  • Remote diagnostics

  • Technical support

  • Zone support coverage ( 8am – 5pm ET)

  • Clinical Support

  • Extended hours service contract options available

Our Services

  • Multi-vendor Service Contracts

  • Factory Trained Engineers

  • Preventive Maintenance

  • Turn-key Projects

  • Equipment Relocation / Installation

  • Site Planning / Inspections

  • OEM parts (GE, Siemens, Philips)

  • Probe & Coil repairs (Multiple OEMs)

  • MRI RF shielding

  • Equipment Procurement Assessment

  • Equipment & Room Inspections

  • Applications Training

Preventive Maintainance

Prevent interruption to your imaging practice and patients’ schedules with proactive preventative maintenance by HTSi Service. Preventative maintenance is the essence to minimize equipment down time. At HTSi PMs are performed by our factory and field trained service engineers to follow industry standards. We provide a preventive schedule to ensure proactive visibility of our engineer visits. HTSi highly recommends optimal preventive maintenance to maximize equipment uptime.

Labor And Parts

HTSi Labor and Materials service agreements are tailor to accommodate your needs. You can count on our global service force for rapid response and quality performance. A nice savings plan over published OEM hourly rates. In addition, components from HTSi are typically 25% to 40% less than OEM list price, saving you even more.

Magnet Maintainance

This service option is offered separate from regular service contract agreements.
Servicing of coldheads, compressors, lines, helium fills and proactive monitoring to avoid damage to the system performance.

De-Install/Room Moves/Install

HTSi performs equipment moves, de-installations and installations across the region. Whether you need your equipment moved to the next room, floor, building, or location, we can do it.